Last updated: 2026-04-02 

1) About us 

This Privacy Policy explains how Softray Solutions, LLC (“Softray”, “we”, “us”, “our”) collects and uses personal data through our website https://softraysolutions.com (the “Website”). 

Business address: 

Bosnia and Herzegovina office: Srđana Aleksića 14, Sarajevo, 71000 

USA office: 700 Combee Way, Roswell, GA 30076 

Contact email (general): info@softraysolutions.com 

Privacy contact / DPO (if applicable): dpo@softraysolutions.com 

2) Scope 

This Policy applies to: 

– Website visitors 

– People who contact us via Website forms 

– Job candidates who apply via our recruitment process (including via BambooHR) or contact us about roles 

This Policy does not apply to third-party websites that we link to. If you follow a link to a third-party site (including BambooHR), that third party’s privacy notice also applies. 

3) Personal data we collect 

A) Data you provide to us

Depending on how you use the Website, we may collect: 

– Contact inquiries: name, company name, email address, phone number, and the content of your message 

– Recruitment inquiries (if you email us or submit a CV outside BambooHR): CV/resume and any information you choose to provide  

B) Data collected automatically

When you visit the Website, we may process technical and usage data such as: 

– Device and browser information (such as device type, operating system, and screen size) 

– Approximate location based on IP address (country and city level, not precise location)  

– Pages visited and interactions on the website (such as clicks and navigation behavior)  

– Technical data required for website functionality and security 

For details on cookies and analytics, see Section 6 and our Cookie Policy.

We do not intentionally collect special-category data (sensitive data). Please do not submit sensitive data through website forms unless it is necessary and requested for a specific purpose. 

4) Purposes and legal bases for processing 

We process personal data only when we have a legal basis and for the purposes described below. 

A) Responding to inquiries (Contact forms)

Purpose: Respond to your request, communicate about our services, and keep a record of business communications. 

B) Website security and fraud prevention

Purpose: Protect the Website, detect abuse, maintain availability and integrity. 

C) Website analytics (Google Analytics)

Purpose: Understand how visitors use the Website so we can improve performance, usability, and content.  

You can withdraw consent at any time via “Cookie Settings”.  

D) Recruitment (BambooHR and recruitment communications)

Purpose: Manage recruitment activities, assess your application, communicate with you, and maintain a recruitment record. 

5) Recipients and processors  

We share personal data only as needed for the purposes above, including with: 

– IT and hosting providers that operate our Website and email systems: We use services provided by Microsoft (including Microsoft Azure and Microsoft 365) for hosting, infrastructure management, email, and collaboration. These providers process data on our behalf to ensure system security, reliability, and performance, in accordance with applicable data protection laws. 

– Google Analytics (Google) for website analytics (only if you consent to analytics cookies) 

– BambooHR for recruitment management (when you apply via BambooHR): BambooHR, LLC 

6) Cookies and analytics 

We use essential cookies to make the Website work and to remember your cookie preferences. With your permission, we use analytics cookies (Google Analytics) to measure Website usage. 

We do not use advertising pixels or cross-site behavioral advertising cookies on this Website. 

For cookie details, including cookie names and durations, see our Cookie Policy.

You can change your choices at any time via “Cookie Settings”. 

7) Data retention 

We keep personal data only as long as necessary for the purposes described in this Policy, taking into account legal requirements and limitation periods. 

Typical retention periods: 

– Contact form inquiries: up to 12 months after last interaction 

– Business communications (email): up to 24 months after last interaction 

– Analytics data: 12 months user/event retention configured in Google Analytics  

– Recruitment data in BambooHR: We retain candidate data for the duration of the recruitment process and for a limited period afterward to evaluate potential future opportunities. 

With your consent, or where permitted by applicable law, we may retain your information in our talent pool for future roles. 

Candidates may request deletion of their data at any time, and such requests will be fulfilled promptly unless retention is required for legal or regulatory purposes. 

8) Security 

We implement appropriate technical and organizational measures to protect personal data, including access controls, least privilege, encryption in transit where appropriate, and vendor due diligence. For more details, check out our Information Security Policy. 

9) Your rights 

Depending on applicable law, you may have rights including: 

– Access to your personal data 

– Rectification 

– Erasure (deletion) in certain circumstances 

– Restriction of processing 

– Data portability (where applicable) 

– Objection to processing based on legitimate interests (including objection to direct marketing) 

– Withdrawal of consent (where processing is based on consent) 

To exercise your rights, contact us at dpo@softraysolutions.com. We may need to verify your identity before responding. 

10) Complaints 

If you believe your rights have been infringed, you may contact us at dpo@softraysolutions.com. You may also lodge a complaint with the competent supervisory authority in Bosnia and Herzegovina.