Written by Softray team
Our client, a nationwide workforce management platform, supports thousands of businesses in simplifying HR, payroll, and compliance operations.
With over 2,700 companies and 54,000+ employees relying on their platform in New York alone, they are known for delivering intuitive, time-saving solutions to complex administrative challenges.
Their mission: remove the chaos from workforce management and empower employers with clarity and confidence.
The Challenge
In New York, changing an employee’s pay rate triggers a complex set of compliance requirements, specifically, the LS-54 and LS-59 wage notice forms. Missing any step can lead to fines, legal complications, and significant administrative overhead.
HR teams were struggling with a process that was:
- Manual and time-consuming, involving repeated form creation and distribution
- Error-prone, increasing the risk of missed or delayed notifications
- Difficult to manage at scale, especially with high turnover and multiple locations
Even experienced HR professionals were losing valuable hours just trying to stay compliant.
The Solution
Softray built a real-time automation engine that streamlines compliance from the moment a pay rate change is made.
Here’s how it works:
- The system detects a pay rate change and determines the correct LS form based on the employee’s classification.
- A pre-filled LS-54 or LS-59 is automatically generated using the latest job and pay information.
- Employers can instantly email the form for e-signature or download it for physical delivery.
- If contact details are missing or incorrect, the form can be regenerated and re-sent—ensuring smooth and continuous compliance.
No manual checklists. No digging through menus. No missed steps.
Why It Matters
This seemingly small automation solves a major compliance burden.
New York’s wage notice regulations are strict and noncompliance can lead to serious penalties. This solution ensures every employee receives the correct form at the right time, with minimal manual intervention.
Impact at Scale
- 2,700+ companies and 54,000+ employees now benefit from automated compliance workflows
- Significant time savings for HR teams—freeing up time for strategic initiatives
- Reduced compliance risk, thanks to built-in prompts and audit-ready documentation
- Improved employee communication, fostering transparency and trust
By embedding compliance into daily workflows, the solution transforms a high-risk, manual process into a seamless, scalable advantage—without slowing down operations.