Written by Ena Bilanović, HR Generalist at Softray Solutions
In a world filled with screens, tasks, and constant distractions, we often forget to pause and ask ourselves: Where am I right now? What do I need?
From a psychotherapeutic perspective, this is often where we lose contact with ourselves, with others, and with the needs we try to bypass. But paradoxically, this is where technology can become our ally, if used mindfully and with intention.
The book Managing Psychological Factors in Information System Work, which inspired this post, highlights the emotional demands of working in IT and digital environments — constant stress, high expectations, and that ever-present feeling of overload. It underlines the role of emotional intelligence not as a “nice-to-have,” but as a vital tool for preserving well-being and functionality.
In this context, technology can become a way to reconnect with ourselves, through breathing apps, mindfulness tools, journaling, or guided reflection. These small pauses may not offer solutions, but they offer something just as important: space. Space to notice, feel, and be, which is often the first step toward any meaningful change.
So maybe it’s not about the tools we use, but the lens through which we use them. What drains us can also support us if we shift our approach.
We’re also increasingly turning to digital platforms for psychological support. Online therapy and counseling help build authentic connections even when physical presence isn’t possible. In Bosnia and Herzegovina and across the region, more platforms are emerging that offer support in our language and cultural context.
Platforms like PsiholoskaPomoc.ba, Naum.online, Psihotron, Udruženje Tavan, and individual therapists working via Zoom or Meet are becoming new spaces for connection.
At Softray Solutions, we believe that mental health isn’t a “perk”. It’s the foundation for sustainable work and healthy relationships.
Through open conversations, remote flexibility, and a culture where it’s okay to say “today’s not my day,” we aim to build a space where people can be human. Because without psychological safety, there is no real productivity, and no real team.
Technology is the frame. And how we fill that frame depends on our willingness to stay connected with ourselves and with each other. Sometimes all it takes is one reminder to pause, one check-in: How am I today? — or one space where we’re allowed to slow down, and let the process unfold.
Technology won’t give us the answers, but it can create the space where we can start to look for them.
That’s why I believe in sharing resources, experiences (even the difficult ones), and the tools that help, so we can support one another in a world that often asks too much.
Have you ever used online platforms for mental health support?
Which digital tools have helped you stay connected with yourself?
Share your thoughts, and your comment might be the support someone else needs today.
