Client: Global medtech provider for neurological and sensory care
Industry: Healthcare | Neonatal & Neurological Care
Reach: Deployed across hospital networks and clinics
Users: NICU clinicians, neurologists, ops teams, administrators
Focus: Real-time monitoring, reliability, compliance, scalable clinical workflows
In neonatal neurological care, software errors don’t show up as “bugs.” They show up as delayed decisions, incomplete data, or clinicians waiting on systems when seconds matter.
That reality shaped a decade-long partnership between Softray and a healthcare platform operating at the center of critical neonatal workflows.
This was not a greenfield product. It was a long-running, mission-critical platform embedded in daily clinical workflows, operating under strict regulatory expectations and zero tolerance for downtime.
The Challenge: Friction at scale
Over time, the platform began to show the natural symptoms of growth and longevity:
- Fragmented modules and disconnected programs created operational friction
- Performance bottlenecks disrupted clinical workflows during peak usage
- An outdated user interface slowed adoption and reduced efficiency
- Limited configurability meant onboarding new hospitals or adapting to regulatory changes required manual engineering effort
As deployments expanded across hospitals, clinics, and regions, even small changes became risky. Configuration updates could trigger regressions. Rollouts took longer than they should have. Operational and clinical teams depended on engineers for tasks that should have been self-service.
At the same time, expectations were rising. Clinicians needed faster access to data. Organizations needed easier configuration. The platform needed to scale without introducing new risk.
Doing nothing was not an option. Rebuilding everything from scratch was not realistic.
The Approach: Remove friction without breaking what already works
Instead of a rewrite, Softray focused on systemic modernization, evolving the platform while protecting the trust built into daily clinical use.
This included:
- Configuration-driven behavior that replaced hard-coded logic, allowing hospitals and regions to adapt workflows without redeployment
- UI-based configuration tools that reduced reliance on manual engineering intervention
- Performance optimization to support real-time monitoring and high volumes of concurrent users during peak clinical hours
- Improved onboarding and deployment workflows to accelerate rollout across facilities and regions
- Unified, web-based access that replaced siloed systems and improved accessibility for clinical and operational teams
One guiding rule stayed constant:
If a change increased operational risk for clinical teams, it didn’t ship.
What changed in practice
The impact of modernization was measurable and operational:
- Onboarding capacity increased by nearly 3x, without increasing engineering overhead
- Operational inefficiencies dropped by approximately 30% as configuration and rollout friction was removed
- Clinicians and administrators gained faster, more reliable access to real-time data
- The platform became easier to evolve without accumulating new risk or complexity
Automation of scheduling, follow-ups, and alerts reduced administrative burden, allowing healthcare professionals to focus more on patient care.
Comprehensive audit trails and compliance mechanisms ensured alignment with healthcare regulations, while maintaining performance and reliability.
Most importantly, modernization stopped being a bottleneck. It became an enabler.
Why this matters
Healthcare platforms don’t fail loudly.
They fail quietly, through friction, delays, workarounds, and manual steps that slowly become the norm.
Modernization only matters if it reduces those failures in real environments, under real pressure, without disrupting the people who depend on the system every day.
This work reinforced a simple truth Softray sees across healthcare: The hardest systems to modernize are the ones that already matter the most.
That’s exactly where engineering discipline counts.
If you’re modernizing healthcare platforms where downtime, rework, or delayed decisions are not acceptable, we’re always open to sharing what worked and what didn’t.
Let’s build with care and design for impact.